Privacy Policy

Billy is a personal AI assistant. To do anything useful it has to hold some information about you, so this page says plainly what we collect, what we do with it, and what we will never do with it.

Who we are

Billy is operated by Billy Company ("Billy", "we", "us"). You can reach us any time at support@billylives.com.

What we collect

• Account information — your name, email address, and login credentials.
• Your mobile phone number, when you choose to add and verify one so that Billy can text or call you.
• Conversation content — the messages, voice recordings, and files you exchange with Billy, along with what Billy remembers about you in order to be useful over time.
• Connected account data — if you link a third-party service such as email or calendar, the data Billy needs from it to carry out what you asked.
• Usage and device data — logs, IP address, browser and device type, and diagnostic information used to operate and secure the service.
• Payment information — handled by our payment processor. We do not store full card numbers.

How we use it

• To provide the service: answering you, carrying out tasks you ask for, and remembering context so Billy stays useful.
• To send you messages you have asked for, including texts and calls from your assistant.
• To operate, secure, debug, and improve the service.
• To handle billing and support.
• To meet legal obligations.

Text messaging and your mobile number

If you add and verify a mobile number, Billy can send you text messages — reminders, updates, and replies in an ongoing conversation with your assistant. You choose to enable this, and you can turn it off at any time by replying STOP to any message or by removing your number in your Billy settings.

Message frequency varies with how you use Billy. Message and data rates may apply. Reply HELP to any message for assistance.

Who we share information with

We do not sell your personal information. We share it only with service providers who process it on our behalf so the product can function, and only to the extent each one needs:

• Cloud hosting and infrastructure — to run the service and store your data.
• AI model providers — to generate Billy's responses.
• Telephony and messaging providers — to deliver your texts and calls.
• Voice providers — to produce and transport speech.
• Payment processing — to handle subscriptions and billing.
• Error and performance monitoring — to keep the service working.

We may also disclose information where we are legally required to, or to protect the rights and safety of our users.

Retention

We keep your information for as long as your account is active. When you delete your account we delete your personal data, except where we are required to retain limited records for legal, tax, or security reasons. Backups age out on their own schedule.

Your choices

• Access and export — you can export what Billy knows about you from your privacy settings.
• Correction and deletion — you can edit or delete what Billy remembers, or delete your account outright.
• Messaging — reply STOP to any text to opt out, or remove your number in settings.
• Regional rights — depending on where you live, you may have additional rights over your data. Email us and we will honor them.

Security

We use encryption in transit and at rest, least-privilege access controls, tenant isolation at the database layer, and continuous security testing. No system is perfect, but we treat your data as something we were trusted with.

Children

Billy is not intended for anyone under 13, and we do not knowingly collect information from children under 13.

Changes to this policy

If we change this policy materially we will update the effective date above and notify you in the product before the change takes effect.

Contact

Questions, requests, or complaints: support@billylives.com.