Privacy Policy

This Privacy Policy applies to our websites, applications, services, and other offerings that link to this policy (collectively, the “Services”). It explains how The Billy Company (“Billy,” “we,” “our,” or “us”) collects, uses, and protects your personal data. In this Privacy Policy, “Personal Data” means information that identifies or reasonably can be linked to a particular individual. By using our Services, you accept the practices described in this Privacy Policy. This Privacy Policy does not cover the practices of companies we don’t own or control.

Personal Data We Collect

Where We Get Your Data

We collect Personal Data directly from you (when you create an account, use the Services, or contact us), automatically through your use of the Services (including through cookies), from the accounts, apps, devices and services you connect, and from the people you communicate with through the Services.

How We Use Your Data

We use your Personal Data to:

• Provide, customize, and improve the Services, including creating and managing your account, providing support, and personalizing content and communications
• Carry out the tasks you ask Billy to perform, including communicating and completing transactions on your behalf
• Respond to your inquiries and send you communications according to your preferences
• Prevent fraud and protect the security of our systems and Services
• Fulfill legal obligations, protect the rights and safety of you and others, enforce our agreements, and resolve disputes

We will not use your Personal Data for materially different or unrelated purposes without providing you notice.

How We Share Your Personal Data

We do not sell your Personal Data or share it for targeted advertising. We share your Personal Data with the following categories of recipients:

• Service providers that help us operate the Services, including hosting, communications, voice, payment processing, security, and customer service vendors
• AI model providers, including the provider you select and any provider we use by default or as a backup, to respond to you and carry out tasks
• People and businesses you direct Billy to contact, and the accounts and services you connect
• Government authorities or law enforcement in response to valid legal process
• Acquirers or successors in connection with a merger, acquisition, bankruptcy, or similar transaction. For Google API data, this is limited to a merger, acquisition or sale of assets, and only with your explicit prior consent.

We may also de-identify or aggregate Personal Data so it no longer identifies you, and use it to operate, analyze and improve Billy, but not to train or fine-tune AI models.

Cookies and Tracking

We use only the cookies and similar technologies needed to operate the Services, such as keeping you signed in and protecting your account against security threats. If we begin using cookies for analytics or other purposes, we will update this Privacy Policy and ask for your consent where the law requires it.

You can opt out of marketing emails by clicking the “unsubscribe” link in any marketing email or by contacting us at support@billylives.com. We may still send you messages about your account and the Services.

AI and Your Data

Billy is an AI assistant. To respond to you and carry out tasks, we send your Personal Data, including information from the accounts, apps and devices you connect, to third-party AI model providers, including the provider you select and any provider we use by default or as a backup.

We do not use your Personal Data, including your conversations, memories, documents, audio or connected-account data, to train or fine-tune AI models. We may use anonymized data that no longer identifies you to operate, analyze and improve Billy.

Google API Data

We will comply with the Google API Services User Data Policy, including its Limited Use requirements, when using or transferring information received from Google APIs. These requirements also cover information aggregated, anonymized or derived from Google API data and limit any broader use, sharing or human access described elsewhere in this Privacy Policy.

If you connect your Google account, Billy accesses only the Google data you authorize, such as your Gmail messages, Google Calendar events, Google Contacts, Google Tasks, Google Drive files and YouTube activity. We use it only to provide and improve the features you use in Billy, such as reading and drafting email, managing your calendar, and reminding you of commitments and plans. We share it only with the AI model providers and service providers that help deliver those features, and we keep and delete it as described in Data Retention and Deletion. Our staff do not read your Google data unless you ask us to (for example, for support), it is necessary for security, or the law requires it.

Voice Recognition

If you turn on voice recognition, Billy creates a voiceprint from your voice so it can recognize you when you speak. We ask for your separate consent before we create it; accepting our Terms of Service or this Privacy Policy is not that consent. We use your voiceprint only to recognize your voice. We do not sell it, and we disclose it only to service providers that process it on our behalf or where the law requires. Billy does not create voiceprints of other people who speak on your calls or in your meetings. We delete your voiceprint as described in Data Retention and Deletion.

Data Retention and Deletion

We retain Personal Data only for as long as necessary to fulfill the purposes for which it was collected, provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

You can delete your account and request deletion of your Personal Data at any time through your account settings or by contacting support@billylives.com. We will process deletion requests in accordance with applicable law, except where retention is permitted or required by applicable law (such as for tax or accounting purposes).

After you close your account, we delete your data as described in this section, except for data we retain for legal, safety, or legitimate business purposes, including limited data to investigate harmful conduct and prevent banned users from creating new accounts.

Data Security

We use commercially reasonable technical and organizational measures designed to protect your Personal Data, such as encryption, access controls, network security measures, and confidentiality obligations. Authorized personnel may access your Personal Data when needed to operate, secure and support the Services, to investigate misuse, or to comply with the law. We require our service providers who handle your data to maintain appropriate security measures.

In the event of a data breach affecting your Personal Data, we will notify you as required by applicable law. For security incidents or to report vulnerabilities, contact us at support@billylives.com.

You can help protect your data by:

• Choosing strong, unique passwords and enabling multi-factor authentication when available
• Keeping your account credentials confidential
• Logging out after using shared devices
• Promptly reporting any suspected unauthorized access to support@billylives.com

Children’s Privacy

Our Services are not intended for children under 18 years of age. We do not knowingly collect Personal Data from children under 18. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us at support@billylives.com so we can delete that information. If we learn that we have collected Personal Data from a child under 18, we will take steps to delete that information promptly.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your Personal Data. The table below summarizes these rights and how to exercise them:

U.S. State Privacy Rights

If you are a resident of a U.S. state with comprehensive privacy legislation (including California, Colorado, Connecticut, Nevada, Virginia, and others), you may have additional rights regarding your Personal Data. Please review our U.S. State Privacy Notice for details on these rights, the categories of personal information we collect, and how to exercise your rights. If you live in Washington or Nevada, our Consumer Health Data Privacy Policy explains how we collect, use and share consumer health data.

International Users

The Services are operated in the United States and intended for users there. If you use the Services from outside the United States, your Personal Data will be transferred to, stored and processed in the United States.

How to Exercise Your Rights

To exercise any of your privacy rights, you may email support@billylives.com. We will verify your identity before fulfilling your request and respond within the timeframes required by applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time and will notify you of material changes by posting a notice on billylives.com or sending you an email. Your continued use of the Services after changes are posted means you accept the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us at support@billylives.com.