Terms of Service
Effective August 15, 2026
These terms cover your use of Billy. By creating an account or using the service you agree to them.
The service
Billy is a personal AI assistant. It holds conversations with you, remembers context, and carries out tasks you ask for across the tools and accounts you connect to it. Billy is operated by Billy Company ("Billy", "we", "us").
Your account
You need an account to use Billy. Keep your credentials secure; you are responsible for activity under your account. Give us accurate information, and keep it current — particularly the phone number and email we use to reach you. You must be at least 13 years old.
Acceptable use
Don't use Billy to break the law, harass anyone, send unsolicited bulk messages, infringe someone's rights, attempt to breach or overload our systems, or generate content that harms others. We may suspend accounts that do.
SMS messaging program
Billy offers text messaging so your assistant can reach you. The terms of that program are below, and the opt-in screen itself — the control you consent with and the disclosure shown beside it — is reproduced at SMS Opt-In & Consent.
How you opt in
You add your mobile number inside the Billy app and verify it. Adding and verifying your number is your consent to receive text messages from your Billy assistant. We never buy, rent, or import phone numbers from third parties, and consent is never a condition of purchase.
What you'll receive
Conversational replies and proactive updates from your assistant — reminders, schedule changes, results of work you asked for, and follow-ups.
Message frequency
Message frequency varies and depends on how you use Billy.
Cost
Message and data rates may apply. Billy does not charge for the texts themselves; your mobile carrier's standard rates apply.
How to opt out
Reply STOP to any message to stop receiving texts. You will receive one confirmation, and no messages after that. Reply START to resume. You can also remove your number in your Billy settings at any time.
How to get help
Reply HELP to any message, or email support@billylives.com.
Carriers
Carriers are not liable for delayed or undelivered messages. Delivery is subject to your carrier's network and is not guaranteed.
Privacy
See our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text message originator opt-in data and consent will not be shared with any third parties.
Phone calls
Billy can place and receive phone calls on your behalf when you ask it to. You are responsible for making sure any call you direct Billy to place is lawful where you and the recipient are located, including any consent required to record a call.
AI-generated content
Billy's responses are generated by AI models and can be wrong. Billy is not a substitute for professional legal, medical, or financial advice. Check anything that matters before you rely on it. You are responsible for the actions you direct Billy to take.
Connected accounts
When you connect a third-party service, you authorize Billy to access it on your behalf for the purposes you asked for. Those services have their own terms, and we are not responsible for how they behave. You can disconnect any of them at any time.
Your content
You keep ownership of what you put into Billy. You grant us the license we need to operate the service for you — to store, process, and transmit your content so Billy can do its job.
Fees
Paid plans are billed in advance through our payment processor. Fees are non-refundable except where required by law. We'll tell you before we change pricing.
Termination
You can delete your account at any time. We may suspend or terminate accounts that violate these terms or create risk for other users or the service.
Disclaimers and liability
The service is provided "as is", without warranties of any kind to the extent the law allows. We are not liable for indirect, incidental, or consequential damages, and our total liability is limited to what you paid us in the twelve months before the claim.
Changes
We may update these terms. If a change is material we'll update the effective date above and notify you in the product before it takes effect.